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Complaints Procedure

Stanfield Nursing Home Complaints Procedure

We understand that being sure your loved one is well cared for is a vital priority. However, it is for us, too.

At Stanfield Nursing Home, it is important to us that you can discuss or raise any complaints you may have with us at any time.

A resident’s needs change frequently. With this in mind, we are more than happy to discuss these changing needs and how we plan to meet them at any time.

Tracey Grint, our Registered Manager, is routinely available throughout the week. Our registered nurses support her at all times. Richard White, Stanfield’s owner, is also regularly available.

We always welcome the opportunity to discuss any matter. So, please feel free to ask them questions and raise any concerns whenever you visit.

Furthermore, we believe in constant dialogue. We want everyone to understand the needs of a resident and how they are being met. As a result of this, we can address matters of concern quickly.

At Stanfield Nursing Home, we have a formal complaints procedure. We follow this procedure if you feel we have not properly addressed your concern. We provide residents, family and other visitors with a leaflet which details this procedure. If you would like a copy, please get in touch.

If we are not able to resolve your complaint to your satisfaction, you can request support from the Local Government Ombudsman.

You can find out more at the Local Government Ombudsman website.