Stanfield Nursing Home Complaints Procedure
We understand that being sure your loved one is well cared for is a vital priority. However, it is for us, too.
Tracey Grint, our Registered Manager, is routinely available throughout the week. Our registered nurses support her at all times. Richard White, Stanfield’s owner, is also regularly available.
We always welcome the opportunity to discuss any matter. So, please feel free to ask them questions and raise any concerns whenever you visit.
Furthermore, we believe in constant dialogue. We want everyone to understand the needs of a resident and how they are being met. As a result of this, we can address matters of concern quickly.
At Stanfield Nursing Home, we have a formal complaints procedure. We follow this procedure if you feel we have not properly addressed your concern. We provide residents, family and other visitors with a leaflet which details this procedure. If you would like a copy, please get in touch.
If we are not able to resolve your complaint to your satisfaction, you can request support from the Local Government Ombudsman.