Social care is an extremely tightly regulated area. The regulations in our sector help to provide the reassurance that some of society’s most vulnerable people receive the care and treatment they have the right to expect.
Every nursing home in the UK is subject to inspections. In England these are carried out by the independent regulator of health and social care, the Care Quality Commission (CQC). Their inspectors make frequent unannounced inspections to nursing homes to ensure that high standards are met and maintained.
During an inspection the CQC will gather evidence in order to help them reach judgements about the quality of the care. Following a visit they publish an inspection report about the care and services provided.
In most cases, every nursing home inspection report produced will include an accompanying rating. This shows the CQC's overall opinion of the quality of care.
Ratings are an easy way for people to compare providers and make informed choices.
The CQC has a four tier grading system: outstanding, good, requires improvement and inadequate.
For further information you can visit the CQC website here.
The Five Key Questions Used By The CQC When Producing Nursing Home Inspection Reports
The CQC measure all nursing homes against a set of five questions to assess the care provided.
Their reports set out what their findings on each of the five key questions mean for the people who use the service.
Nursing home inspection reports are public and describe:
- Both good practice as well as highlighting any concerns the CQC have.
- Any evidence of a breach of regulations.
- Recommendations to help the care provider improve their rating where the CQC feel there is room for improvement.
The five key questions which the CQC ask of all care services are:
Are they safe?
Service users should be protected from abuse and avoidable harm.
Are they effective?
The care, treatment and support provided achieves good outcomes, helps service users to maintain quality of life and is based on the best available evidence.
Are they caring?
The staff involve and treat you with compassion, kindness, dignity and respect.
Are they responsive to people's needs?
Services are organised so that they meet service users needs.
Are they well-led?
Leadership, management and governance of the organisation make sure it's providing high-quality care based around service users' individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
Stanfield Nursing Home's Current CQC Report and Rating
The inspectors commented:
"During this visit we spoke to ten people who were living at the home and with visiting relatives. People told us that the care they received was good and they felt looked after. Relatives were very complimentary about the care workers and management of the home, and commented on the "homely" atmosphere and how they were made to feel welcome at anytime."
You can also see our listing at the CQC website.