Care procedures

Providing high quality person-centred holistic care means identifying and continually reviewing each resident’s care needs. These needs are outlined in a care plan which we draw up for each resident.

The care plan contains details of a resident’s practical and emotional needs, wants and preferences. It is regularly read and consulted by all care staff to ensure a resident’s wishes are our first consideration. And because every resident’s needs change and evolve, every care plan is formally reviewed every four weeks by a member of the nursing team. Care plans are reviewed every seven days during illness or when a resident moves towards the end of their life.

The care plan is an important document, but it is not one kept secret from those it affects. It is available for the resident, their families and their loved ones to see at any time.

Drawing up a care plan

The care plan is discussed with the individual, their next of kin and any other family members the individual wishes to be consulted. We ask all these people to be involved in the plan of care. We also ask for their signature to indicate their understanding and involvement. We aim to have completed a care plan by the end of a resident’s first week with us.

If you would like a copy of our detailed care plan procedure, please get in touch.

Matron’s Surgery

Most Fridays, Pat has a 9am to 5pm working day and is regularly available to our residents and their families for in-depth discussions about any aspect of care or the Home you wish to discuss. For an appointment, call Dianne, our administration assistant, who works 9am to 1pm Monday to Friday and she will be happy to make the arrangements.