News

January 2009: annual quality assurance assessment submitted

In January 2009, we submitted our annual quality assurance assessment to the Commission for Social Care Inspection (now the Care Quality Commission (CQC)). This annual assessment is the main way we let them know how well we think our service is delivering good outcomes for our residents and their loved ones. Our assessment will help CQC understand how well we are meeting the needs of the people using our service. They will look at it in conjunction with their own inspection reports and other assessments we have submitted. They will also use it to choose which people using our service to send a survey to and thereby gain another view of our service.